Refund Request Email Template

Subject Lines (Pick one)

• Refund request for Order [[ORDER_ID]]
• Please process refund — Order [[ORDER_ID]]
• Requesting refund for my recent purchase
• Refund needed: Order [[ORDER_ID]]
• Help with refund request (Order [[ORDER_ID]])
• Refund status request — Order [[ORDER_ID]]
• Refund request submitted — next steps?
• Follow-up on refund request
• Refund request — assistance needed
• Order [[ORDER_ID]] — refund request

Customize in 30 seconds

• Replace placeholders: [[NAME]], [[ORDER_ID]], [[DATE]], [[YOUR_NAME]].
• Add one proof/detail (order number, invoice, reference ID).
• Keep the request specific (what you want + by when).
• Use the Firm version only after the first request.

FAQ

Should I include an order number?
Yes—adding a reference number typically speeds up support responses.

When should I follow up?
48–72 hours is a reasonable first follow-up window.

Which tone works best?
Start with Short or Friendly, then move to Formal/Firm if needed.